Frequently Asked Questions

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How do I return/exchange an item?

We offer returns within 30 days of purchase providing the item is unworn and in its original packaging. See our Delivery & Returns section for more information.

How do I know which crystals are right for me?

Picking a crystal which is right for you can seem daunting.

Our Crystal Guide explains what each crystal is, why you should use it, where to keep it, who it best suits, and how to take care of it.

What is your jewellery made from?

All of our necklaces are made from certified 18k Gold Plated Vermeil on recycled Sterling Silver.

Vermeil (pronouced "ver-may") is a thicker layer of gold, a minimum of 2.5 microns, and is layered on a base of sterling silver, making it far more durable than average gold plating.

Is your packaging recyclable?

Yes, we use 100% recyclable packaging and provide a reusable microfibre pouch to protect your jewellery.

How do I care for my jewellery?

Check out our Jewellery Care Guide for information on how to best care for your jewellery.